Terms and Conditions
1. About the DVDs
1.1 DVD Region
1. You may find only Region 1 logo on the DVD cover.
2. It’s also region free coded, guarantee working worldwide.
1.2 Subtitles
We do not guarantee all our DVDs have subtitles or the subtitles can be removed if have.
2. About Shipping
2.1 Shipping Fee
We offer free shipping within the US and worldwide. However, we’ll charge this shipping fee in the Returns & Refund process.
2.2 Shipping Method
1. USPS for packages <3Kg.
2. Fedex for packages 3-23Kg.
3. UPS for packages >23Kg.
2.3 Where is it shipped from?
1. USPS: from our warehouse in the US.
2. Fedex / UPS: from our warehouse in Hong Kong or China.
2.4 Before Shipping
We need 1-3 days for handling time and will email you if we need further time, please watch your email everyday.
*Out of stock items: We do not guarantee all our DVDs are in stock, we’ll email you when it happens and we’ll dispatch whatever we have if not get your reply in 24hrs.
*If we can’t send you emails successfully: This is for some cases your email system are using firewall or white list. We’ll hold the shipping for 48hrs and refund you to cancel the order.
2.5 ETA
Shipping ETA is changing during the COVID-19, it can be different from week to week. Our ETA for Jan 2023:
USPS: 15+ days, delays may happen.
Fedex / UPS: 9-12 days, delays may happen.
2.6 Tracking Number
1. Tracking numbers will be provided in 3-5 days after your ordering.
2. Tracking numbers may not be updating in the first a few days and start to move in the last a few days of the ETA.
3. Package Lost / Damage (Quality Issues)
3.1 Package Lost
We’ll define it a lost if the tracking not updating over 3 weeks or packages not delivered in 4 weeks from the date we dispatched.
1. We’ll make a full refund.
2. We’ll send again if you would like.
3.2 Package arrived with damage
1. We’ll send replacements for the damaged DVDs.
2. We’ll make the refund for the damaged DVDs’ purchasing value.
3.3 Complaint from your customers
When you resell the DVDs and got complaint from your customers, we’ll send the replacement to your customers only.
4. Returns & Refund
1、Return Eligibility
1.1、Eligible Items: Returns are accepted only for brand-new, unopened, undamaged, and unused DVD products. We do not accept returns for used, opened, or defective items (e.g., scratches, damaged packaging).
1.2、Return Reasons: You may initiate a return within 30 days of receipt for reasons including, but not limited to, items not matching the description, over-shipment, or change of mind. We do not accept returns due to customer misuse or personal preference (e.g., dissatisfaction with content).
2、Return Window
2.1、You must initiate a return within 30 days of receiving the item. The window is calculated from the date we receive your return request (see procedure below).
2.2、Returns requested after 30 days will not be processed, though you may contact customer service for exceptions (e.g., with proof of shipping delays).
3、Return Procedure
3.1、Contact Us: Within the 30-day window, submit a return request via email ([email protected]) or the Site’s contact form (if available). Include your order number, reason for return, photos of the item (if applicable), and your contact information. We will respond within 2 business days with confirmation.
3.2、Receive Authorization: We will provide a Return Merchandise Authorization (RMA) number and a prepaid return label (for U.S. domestic customers). Do not ship items back without prior authorization.
3.3、Pack and Ship: Place the item in its original packaging, ensuring it remains in brand-new condition. Use the provided label to ship to the designated address (communicated via email). Retain your tracking number.
3.4、Inspection and Processing: Upon receipt, we will inspect the item within 3–5 business days. If it meets eligibility criteria, we will process your refund or exchange.
4、Refunds and Exchanges
4.1、Refunds: Once approved, a full refund (including shipping costs, if the return is due to our error) will be issued to your original payment method. Refunds will post within 5–7 business days, depending on your bank’s processing time.
4.2、Exchanges: If you prefer an exchange for the same or a similar item, we will ship it at no additional cost (subject to availability).
4.3、Partial Refunds: For partial returns, we will issue a prorated refund.
4.4、Shipping Costs:
4.4.1、If the return is due to our error (e.g., damaged or incorrect item), we cover all shipping costs.
4.4.2、If the return is due to customer reasons (e.g., change of mind), you are responsible for return shipping costs (we do not provide prepaid labels).
Your First Order
Please only place your 1st order when you finished reading above sections and accepted them.